Reception, orientation, medical visits, diagnostic assessment, medical assistance, services

In this section you will find information regarding admission to Misurina for asthma treatment

1. Admission request

The Istituto Pio XII is a health facility for the diagnosis, treatment, and rehabilitation of childhood asthma. Since it is not an emergency care facility, admissions must be scheduled beforehand.

Patients with residence in Veneto, at the request of the family paediatrician or doctor, participate in an assessment visit at the Institute during which the doctor will evaluate the need for admission, preparing an individualised treatment plan. The approval of this plan by the family paediatrician/doctor and the local NHS office will make it possible to admit the child into the Institute fully covered by the National Health System.

For patients residing in other regions admission is performed at the request of the family paediatrician or doctor, with authorisation issued by the patient’s local NHS office.

The admissions applications are assessed by the chief medical officers.

2. Scheduling admissions

Admissions are scheduled based on the assessment of various criteria: 

  • Urgency and severity of the medical case
  • Appropriateness of the admission
  • Transfer from other hospital facility
  • Ward availability 

The parents of the asthmatic child are usually contacted directly by the appointment office, which will communicate the date of admission and supply the detailed information necessary.

3. Reception

Reception is done at the following times:
9:00 am to 12:30 pm
2:00 pm to 4:30 pm

For admissions, the following documents (filled in beforehand) must be submitted to the Reception Office:

  • Prescription for medical treatment admissions with the following phrase: “Full-time admission for asthma in intensive outpatient rehabilitation centres and units – code 99.99.43″
  • NHS card
  • Personal tax code
  • Admissions application

It is a good idea to bring any previous clinical documentation (specialist consultations, x-rays, or blood chemistry tests) to give to the doctor or nurse. This documentation, useful for performing a complete diagnosis, will be returned at discharge.

4. Orientation

After the reception procedures are completed, patients are welcomed together with their families by the head of the orientation office. The facilities, its organisation, and services offered will be presented. Once the main information for admissions has been presented, the patient (and any family members) will be assigned a room.

5. Rooms

The assignment of rooms is done by management according to type, location, and based on the following criteria:

  • Severity of the medical condition and existence of any other diseases or disorders
  • Needs of the child and family
  • Duration of the stay
  • Ward availability

6. Family

Children that for various reasons (age, difficulty of integration) require more assistance can be accompanied by parents during their stay. When possible, one room is assigned to the family.

7. Ward

The nurse welcomes the child to the ward, gathers information, gets the data required to complete the nursing chart, and explains how the service is organised (schedules, methods, spaces set aside for medical visits, therapies, diagnostic examinations). The doctor fills in the patient chart, complete with parents’ signatures as “informed consent for diagnostic procedures” and for authorising management of personal information and protection of privacy. After having performed a clinical diagnostic assessment, the doctor develops a plan with the child and parents that includes all the procedures scheduled as part of a specialised diagnosis, treatment, and rehabilitation programme.

8. Medical visits and diagnostic assessment

Medical visits, assessments, and examinations are performed throughout the morning according to a schedule that is communicated beforehand. If necessary, due to scheduling conflicts with school, it is possible to work out a different schedule with the doctor.

9. Medical and nursing assistance

Continuous assistance for admitted children is guaranteed. A nurse is present 24 hours a day for any necessity that may arise while in the clinic. A doctor is in the ward and available for any need from 8:00 am to 8:00 pm. For emergencies, a doctor is available within the facility from 8:00 pm to 8:00 am. The chief medical officer and the ward doctors are available to provide parents with detailed information and clarifications regarding child health, examinations, therapies, and diagnostic procedures performed.

10. Educational service

Instructors welcome the children, who are divided into age groups. A detailed weekly calendar includes recreational, sport, and educational activities, as well as scheduled field trips. Children can participate in various sports (downhill and cross-country skiing, football, swimming, cycling, volleyball, and exercises), and during free time can use the TV room, cinema room, and playroom.

11. Cafeteria services

Meals are served in the Institute’s cafeteria at these times: 

  • Breakfast: 8:00 am
  • Lunch: 12:30 pm
  • Dinner: 7:00 pm

The reception office automatically adds parents/guardians to the daily list of those who receive meals during the stay. Any visiting family members can eat in the cafeteria by purchasing a meal ticket at the reception desk. Meal reservations must be made by 10:00 am at the same office. On the ground floor it is possible to buy water and hot or cold drinks.

12. Temporary leave

If necessary, parents (or guardians) can request authorisation from the doctor to temporarily leave the facilities with the child. The length of the leave is decided together with the doctor so as not to compromise therapy and rehabilitation goals. Temporary leaves (entry and exit) must be indicated on the registry at the reception office.

13. Discharge

Discharge usually takes place in the morning, after the medical visit. A discharge letter is issued to be given to the family doctor, describing what was observed during the stay, the tests performed, any therapies to be carried out at home, a personalised action plan, instructions for proper management at home and for future follow-ups. Any personal documentation received at reception is also returned.

14. Behaviour guidelines

The sharing of space requires the observance of some rules and the adoption of appropriate behavior

Respect for others and the environment

  • Maintaining order and cleanliness
  • The need for quiet, especially in certain areas and times
  • Respect for the privacy of other patients
  • Appropriate language and personal conduct

In accordance with the law and for the protection of children, it is also prohibited to:

  • Smoke
  • Introduce alcohol
  • Introduce animals

15. School

Children (elementary, junior high school, and high school aged) all go to the school complex in Cortina d’Ampezzo. They have at their disposal a guaranteed means of transport during all entry/exit hours. The older kids participate in specialised programmes: science high school, technical accounting school, hotel/catering school, art school.

16. Lodgings

The Centro San Benedetto has accommodations for accompanying families.

17. Customer Service

Facilitates the admission of children and families, gathering and managing any suggestions or complaints.
Monday to Friday, from 10:00 am to 12:00 noon